Purchase Policy

Home/Purchase Policy
Purchase Policy 2017-05-09T08:10:52+00:00
  1. PAYMENT PROCESS

We accept the following forms of payment:

  • MasterCard
  • Visa
  • EFTPOS
  • CASH
  1. PRICES

Our pricing can be found at http://perthcryotherapycentre.com.au/pricing/ 

Prices are inclusive of GST.

  1. REFUND POLICY

Prepaid services are non-refundable.  We will however allocate your payment to other services, providing the Cancellation Policy terms are met.

Packages cannot be transferred, and are only valid for the original purchaser.

  1. CANCELLATION POLICY

We understand things happen and from time to time you will need to reschedule, so we have designed the below cancellation policy to ensure fairness to you, and us:

Changing or cancelling an appointment:

  1. All pre-paid services are non refundable
  2. For cancellations we require 24 hours notice to cancel a booking. If we don’t receive 24 hours notice pre-payments will not be refunded or allocated to any other booking.  If we do receive 24 hours notice, we will allocate any pre-payment to another suitable appointment time.

Appointment Confirmation

We confirm all appointments by SMS.  Please respond to this SMS with either ‘Yes’ or if you need to change your appointment time, please reply with ‘reschedule’.  If we do not receive a reply, we reserve the right to cancel the booking.

Running Late

It happens to all of us from time to time, so all we ask is that you let us know prior to your appointment, and we will do our best to provide you with as much of your treatment in the allocated time as we can.  Generally we will have other clients booked in right after your appointment and out of respect to them, we need to have your treatment completed on time.  To guarantee your full treatment time, please ensure you are not late.

No Show

If you don’t turn up for your treatment without notifying us, this is considered a No Show.  In this instance, the below will apply:

  • You will forfeit your payment
  • You will be requested to pay a deposit when next booking an appointment
  • A treatment will be forfeited if your appointment included a pre-purchased treatment from a package.

Children:

At Perth Cryotherapy Centre we follow strict Occupational Health and Safety procedures.

After assessing potential risks in our treatment rooms, containing liquid nitrogen, the risk is too high to allow children in the treatment rooms.

As such, children are not permitted in any treatment rooms.

Children are permitted in the reception area, however must be supervised.

Perth Cryotherapy Centre takes no responsibility for children on the premises.

We appreciate your respect for this policy and our priority is your children’s safety.

  1. COMPETITIONS

Winners are selected at random or at the discretion of Perth Cryotherapy Centre

Prizes are not transferable nor redeemable in cash

Any promotions offered via any of Perth Cryotherapy’s social media pages are in no way sponsored, endorsed or administered by, or associated with, Facebook, Instagram or any other Social Media platform.

  1. OFFERS
  • Only 1 offer is available to be used per visit, per customer, per day.
  • Offers must be mentioned at point of booking.
  • Freeze with a Friend
    • Only available to current clients who bring in a new client. If your ‘friend’ is an existing client, the offer does not apply.
  • Club Discounts
    • If you are a member of a club that we have partnered with, you will need to show proof of membership on arrival for your discount to be applied to your booking. Failing to provide proof of membership will result in the treatment be charged at full price.
  1. GIFT VOUCHERS, CARDS or CERTIFICATES
  • Safe keeping of a gift certificate is the purchaser’s responsibility.
  • Perth Cryotherapy Centre gift cards or certificates will not be replaced if lost or stolen except where the bearer has proof of purchase (such as the certificate number) and PCC is satisfied beyond doubt that the certificate has not been redeemed.
  • Gift cards are non-transferable and may not be redeemed for cash or products thereof (except where otherwise specified).
  • Appointment are subject to availability, please ensure you book your appointment with reasonable time to redeem your gifted session/s.
  • Cannot be used in conjunction with any other offer or promotion.
  • Valid for 12 months from date of purchase unless otherwise noted.